stc pay 4+

Good app, but now I don’t know…

I really loved the app I really do… but, a couple of weeks ago, the app just had a major hiccup which really questions the credibility and usability of it.

A couple of weeks ago there had been some minor app problems like not showing your spending history and sometimes it crashes; then last week it had a scheduled maintenance and after the schedule passed, the app wasn’t working still! After the app came back, some of its features aren’t visible and missing and the app wasn’t the same again…

Just now, again another unscheduled maintenance and the app isn’t usable when YOU NEED IT THE MOST!

I loved the app but with these current crashes I question if they can hold the app that long.

Please STC, fix the app as most of your customers now depend on the app’s usability and credibility. Don’t let some users not use your app anymore. Please fix the app permanently! Thanks…

Developer Response ,

Dear Jhayzhon,

We’re sorry!

Kindly reach us on stc pay app.

Or call us on the toll-free number: 8001180008

No idea what happened to this app! Unprofessional

I have absolutely no idea why there was a need to update the app. My phone automatically up updated the app and now it doesn’t even launch. It’s just gets stuck on the launch screen and that’s it. No matter how much you try.

Also, when I used the app to transfer cash from my stc pay account to my bank account, I never got it! It has been more than 3 days now and the cash is nowhere to be found. It was deducted from my stc pay account and I didn’t receive it in my bank account. I have been reaching their customer service for a while now and even they don’t respond properly. After countless tries I managed to connect to one of their representatives on the stc pay app and the person literally left the chat without assisting me or responding. VERY UNPROFESSIONAL!

Developer Response ,

Hello, sorry about that please call to 920011444 or contact with us in our channels in social media and we will support you Big thanks.

Great options and functionality but its missing one crucial thing

It takes me more steps to pay STC bills through the app compared to using bank app for example. This really shouldn’t be the case! Their cashback promotion offer makes it worth the hassle, but once the offer is gone the hassle becomes not worth it.

A positive thing about the app is the variety of options to transfer money and purchase a variety kind of gift cards including apple itunes, google play, playstation... etc